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This topic addresses the importance of informing customers about the expected response time for emails. It highlights that customers should allow at least 48 hours for a reply, ensuring transparency and managing expectations regarding potential delays in customer support.
An order will not be confirmed until half of the payment has been made as a retainer. This policy ensures that both the customer and business are committed to the transaction, providing security in case of cancellations.
All custom cakes are prepared in a kitchen that handles nuts, eggs, dairy, and gluten. Please make sure to mention any specific allergens when inquiring to ensure your needs are met and to help avoid any potential issues.
To process your order, a non-refundable retainer of 50% of the total amount is required. The remaining balance must be paid three days before the order date to confirm the transaction and secure the order.
Designed & Developed with ❤️ by PurpleZ | © 2025 NikooCake. All rights reserved.